IURLIFE does not offer a Return Policy once the product is delivered and opened by the customer.

In case a product reflects a use issue, one can raise a replacement request within 7 days of the order delivery. A fresh replacement will be dispatched to the customer. This will be provided post physical examination of the product and if there is no issue found, same unit will be dispatched.

If a ticket is raised post 7 days of delivery and within the warranty period, product is replaced with an equivalent condition product, post testing.

In case of product replacement within the warranty period, if the product is out of stock (color/variant), an alternate product with equivalent price will be offered and warranty will continue as per the previous product purchase date.

If your order is damaged/wrong/ has accessories missing on delivery, please raise a complaint within 24 business hours from the time of delivery.

You can email us. We will need your order ID and a few images of the product to process the replacement or initiate a refund.

Attention regarding wrong product received: If the product is completely different, it will be considered as wrong product. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, color or sound quality.

If the issue is not resolved over a call or an e-mail, IURLIFE will request you to self-ship the product to our warehouse and share the tracking details with the IURLIFE customer service team. When a customer self-ships the product, the cost must be incurred by the customer, IURLIFE will not be responsible for any loss or damage during transit if you self-ship your product to us.

IURLIFE shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of IURLIFE products including consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects, any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures in IURLIFE products. We are clear that no obligation to do so in a specified period of time to carry out repair at the earliest.

If the issue is not resolved over a call or an e-mail, IURLIFE will request you to self-ship the product to our warehouse and share the tracking details with the IURLIFE customer service team. When a customer self-ships the product, the cost must be incurred by the customer, IURLIFE will not be responsible for any loss or damage during transit if you self-ship your product to us.